NEW OPENING!

SENIOR WAREHOUSE CUSTOMER SERVICE REPRESENTATIVE

Universal Shipping Inc.

 

JOB DESCRIPTION

Summary/Objective

Under minimum supervision, is responsible as a first point of contact with our external customers.  Will provide prompt, courteous and effective customer service in processing customer orders.  Using either a customer designated computer system or the USI system; the Senior CSR will receive inbound orders, process shipments requests in accordance to any specifications and respond to customer inquiries.  Support the safety efforts and customer service requirements.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. First point of contact with external customer providing prompt, courteous and efficient customer service. Process all customer orders in accordance to customer specifications.
  1. Process all customer inbound product shipments; enter product into inventory using customer’s computer system or USI systems.
  1. Receive and processes all order releases, including systems update and customer notification.
  1. Assure proper invoicing of accounts through customer activity reports. Furnish shipping and tracking information to customers as required.
  1. Maintain positive customer relationship by responding to all inquiries and complaints regarding invoices, shipments or inventory counts.
  1. Act as liaison between the warehouse and customer in the administration of customer accounts. Participate in all customer facility visits.
  1. Provide clerical support services as required by customer; generating custom reports and responding to specific needs.
  1. other duties and responsibilities as assigned by manager
Other Required Skills/Experience:
    • perform this job successfully, an individual must be able to perform each essential duty satisfactorily
    • requirements listed below are representative of the knowledge, skill, and/or ability required
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    COMPUTER SKILLS

    • Must be proficient on a computer using; Office (Word, Excel, ACT)
    • Familiarity with network (Cargo wise/3PL Central) correspondence and email systems helpful.

      LANGUAGE SKILLS:

    • Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
    • Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers and employees of organization.
    • Strong interpersonal skills required.
    • Able to work effectively with a wide range of personnel.

     MATHEMATICAL SKILLS:

    • Strong mathematical / statistical analysis knowledge required.
    • Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
    • Ability to apply concepts of basic algebra and geometry.

     REASONING ABILITY:

    • Apply common sense understanding to carry out instructions furnished in a written, oral or diagram form.
    • Able to deal with problems involving several concrete variables in standardized situations.
    • Strong analytical skills, as well as, independent thinking/reasoning ability. Demonstrate professional image in the work environment, both personal and professional